CyCognito Customer Curriculum

Accelerating adoption and time to value through flexible learning

The Challenge

CyCognito needed a customer education solution that could both accelerate onboarding and support prospective customers during their proof-of-concept evaluations. Customers needed to quickly learn how to use the platform to manage their external attack surface, while prospects in the sales cycle needed hands-on guidance to validate the platform’s value within their own environments.

In addition, the curriculum had to grow and adapt as the product expanded, and the LMS needed to serve as a flexible foundation that could eventually support the company’s full learning ecosystem — customers, partners, and employees.

Project Overview

I designed, developed, and launched a scalable customer education solution that combined a self-paced eLearning curriculum with a fully configured LMS implementation. The program supported both customer onboarding and proof-of-concept evaluations by enabling users to quickly learn and apply the platform within their own environments. The solution accelerated time-to-value by helping customers begin using the platform early in their adoption journey, while providing a modular foundation that could grow alongside the product and evolve into a unified learning ecosystem.

What I Built

eLearning Curriculum

I designed a modular, self-paced curriculum structured around how customers and prospects actually used the platform during onboarding and evaluation.

Curriculum Design

Two learning paths comprising 10 total courses
- Path 1: Getting Started — fast onboarding and core platform fundamentals
- Path 2: Managing Assets and Issues — applying the platform to proactively manage an external attack surface
Courses designed to support both new customers and prospective customers during proof-of-concept evaluations
Learning reinforced through recurring characters and real-world scenarios
Interactive simulations modeled real platform workflows
Guided practice activities with contextual hints to support self-directed learning
Modular structure designed for rapid interaction as new features and services were introduced

Sample Courses

LMS Implementation

To support the curriculum and future growth, I led the selection, configuration, and rollout of CyCognito’s LMS.

Platform Selection and Configuration

Evaluated multiple LMS options under tight budget constraints
Selected Moodle Workplace for its flexibility, extensibility, and long-term scalability
Customized the learner experience using CSS, HTML, and theme configuration to align with branding and usability goals

Enablement and Automation

Built curriculum paths and enrollment workflows aligned to onboarding needs
Implemented self-registration using allowed domains, enabling customers to access training immediately with their work email
Automatically enrolled learners into the Getting Started curriculum upon registration

The LMS was intentionally designed to evolve beyond customer training and serve as the foundation for a future corporate LMS supporting customers, partners, and employees.