Address
304 North Cardinal St.
Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Experience
General Dynamics Information Technology
Learning and Performance Specialist Principal
April, 2024 – Present
Design and lead enterprise learning experiences that drive program execution excellence and financial performance across the organization’s Program Manager community.
- Led design and delivery of two full-day Program Manager Summits, engaging 150+ participants with immersive keynotes, panels, and breakout activities. Achieved 100% promoter score and 94% satisfaction ratings.
- Developed and launched high-impact workshops focused on real-world contract execution scenarios and risk-aware decision-making. Consistently receive >93% satisfaction scores across all offerings with 100% of respondents indicating they would recommend the workshops to peers.
CyCognito
Director of Education Services
May, 2022 – June, 2023
Built the customer enablement program from scratch, providing immediate access to eLearning courses for customers and prospects—efficiently enabling them on the features, functionality, and operation of the CyCognito platform.
- Designed and developed modular eLearning courses with fully interactive branching scenarios, simulations, and knowledge checks.
- Researched and purchased a Learning Management System (LMS) –Moodle Workplace — with required features and functionality while staying under budget.
- Built and configured the LMS, including self-registration and automated program assignments based on audience role.
- Managed learning paths, course content, enrolments, and student accounts in the LMS.
- Partnered with the Product team to create product focused courses for sales and new hire onboarding.
8×8, Inc.
Directory, Curriculum Development and Certification
July, 2016 – May, 2022
Advanced through multiple promotions culminating in a director-level role overseeing the design, development and delivery of all customer and partner curriculums—including partner sales and services certifications—and all product documentation. Managed a department with 21 members across four teams.
- Managed global Learning Architect, Course Development, Training Delivery and Technical Documentation teams.
- Increased partner engagement with options for 100% self-paced learning paths for sales, deployment & support tracks.
- Managed the conversion of 8×8’s services certifications from multiple choice to practical exams.
- Defined and managed an agile instructional design and course development process, implementing micro learning to efficiently maintain a growing catalog and an increasing velocity of product releases.
- Implemented an online delivery method to enable our customers’ users with customized content.
Apple, Inc.
Technical Training Content Developer
September 2013 – July, 2016
- Partnered with the Worldwide Enterprise team to design and develop instructor-led and self-paced training for enterprise partners.
- Collaborated with Business Marketing, Enterprise SEs, and Education SEs to create training and educational content for Apple technical pre-sales, carriers, resellers, and channel partners.
- Designed and developed Apple Pro Certification exams.
- Authored the interactive iOS Deployment Primer iBook available on the Apple Book Store.
- Co-authored the interactive iOS Technical Training iBook available on the Apple Book Store.
AppSense, Inc.
Senior Education Developer and Trainer
April, 2011 – September, 2013
- Designed, developed and delivered technical training courses for employees, partners and customers.
- Partnered with subject matter experts to redesign a curriculum of courses and certification exams around the company’s core suite of products.
- Worked with product development to create sales and technical eLearning courses for a new product line.
NetApp
Learning & Performance Specialist
August, 2008 – April, 2011
- Partnered with subject matter experts in the Global Support organization to design and develop job role specific curriculum.
- Created eLearning and instructor led content that focuses on changing behavior and improving skill sets.
- Designed and developed a comprehensive New Hire Curriculum encompassing both the required technical and business process skills.
- Developed and managed a coaching program for our support center managers.
- Project managed the design and development of a comprehensive accreditation program for our Technical Support Engineers that tests their abilities on three fronts: their knowledge of tools and processes; their technical knowledge; and their technical troubleshooting skills.
Prior Experience
Cisco Systems, Inc.
eLearning Developer, Contractor
February, 2008 – August, 2008
Savi Technology, Inc.
Senior Instructional Designer & Developer
October 2005 – February 2008
NetApp
Manager | Instructional Designer | Trainer
July, 2000 – October, 2005